Złoty Bankier – results of the 2019 ranking

Złoty Bankier (Golden Banker) is the largest ranking of banking services and products in Poland. Since 2009, the ranking has been a trend-setter in Polish banking, identifying the best offers on the market. The Złoty Bankier Ranking is organised by Bankier.pl and “Puls Biznesu”. Obserwatorium.biz and Kantar TNS are the content partners of the Ranking, with MasterCard as the strategic partner, and Securing and Symetria UX as the supporting partners.

On 11 Aprils, the winners of the Złoty Bankier ranking were announced during an awards ceremony. Miłosz Brakoniecki, Partner and Member of the Management Board at Obserwatorium.biz. Patricia Deyna, President of the Management Board at Bonnier Business, and Krzysztof Siekierski, Client Service Director at Kantar Polska, awarded the Złoty Bankier statuettes to winners of the main categories. The Złoty Bank statuette was awarded to Santander Bank Polska.

The awards for the special category of Secure Bank – Best Practices were presented by Michał Olczak, Partner and Member of the Management Board at Obserwatorium.biz and Adam Zachara, Managing and Business Partner at Securing. The awards were given to the banks who ranked best in a survey conducted by the content partners of the event – Kantar TNS and Obserwatorium.biz.



ZŁOTY BANK 2019 – category Best multi-channel quality of service
1st place – Santander Bank Polska
2nd place – Bank Millennium
3rd place – Getin Noble Bank

Winners of the ZŁOTY BANKIER in the category of:

Personal Account – Santander Bank Polska
Mortgage Loan – BNP Paribas Bank Polska
Cash Credit – Santander Bank Polska
Credit Card – Citi Handlowy
Advertising Spot – PKO Bank Polski
Socially Responsible Banking – Bank Millennium
Social Media – ING Bank Śląski


FinTech innovation – PKO Bank Polski and Coinfirm
SECURE BANK – BEST PRACTICE: mBank, Bank Millennium, Getin Noble Bank

Honourable mention – Behavioural Biometrics Solution – mBank and Centrum Bezpieczeństwa Cyfrowego (Centre for Digital Security)
Honourable mention – Paperless Solution – BNP Paribas Bank Polska, Autenti

We extend our heartiest congratulations to the winners of all the ranking categories. 


Interested in a dedicated report for your bank? Contact us at: agnieszka.kamin@obserwatorium.biz

We also invite you to read the ranking summary published in Puls Biznesu.