We offer support from an electronic delivery expert. The offer is addressed to entities that have a delivery address or are facing the challenge of implementing e-Delivery in their organization.
Objective:
Effective and efficient use of e-Delivery in communication with contractors, customers, and public entities. Creating a competitive advantage.
What you will gain:
- Unique knowledge about the applications of e-Delivery
- Information about the legal implications of e-Delivery, which results from national and European legislation
- Information about everyday problems and threats that arise from the current e-Delivery model
- Practical knowledge about the possibilities and potential of available e-Delivery services
- The right ways to use e-Delivery in your organization
- You and your staff/employees will get the answers you need on how to use e-Delivery in your daily work
Table of contents:
Who is this offer for?
The obligation to use e-Delivery in communication with public administration entities has become a reality. From January 1, 2026, with the end of the transition period during which public entities had the option to choose their communication channel. The Electronic Delivery Act stipulates that both public and commercial entities must have a delivery address.
Which entities must use e-Delivery?
- public administration entities,
- entrepreneurs and organizations registered in the National Court Register (KRS),
- entrepreneurs registered in the Central Registration and Information on Business (CEIDG),
- other public and private organizations.
Special treatment has been given to entities in the financial sector, for which the obligations to communicate with customers resulting from having a delivery address have been introduced in many laws:
- the Banking Law,
- the Act on the handling of complaints by financial market entities and on the Financial Ombudsman,
- the Consumer Credit Act,
- the Reverse Mortgage Act,
- the Mortgage Credit Act, and the Act on the Supervision of Mortgage Brokers and Agents.
What do the workshops look like
We invite you to an open day with an e-Delivery expert. We offer advisory support for the implementation of electronic delivery in your organization. The aim of the workshop is for your organization to obtain an action plan based on expert knowledge of the applicable regulations and available solutions.
As part of our work with experts, in the form of meetings and workshops, we provide:
- Knowledge transfer to the organization’s staff
- Summary of formal and legal requirements for the organization
- Information about available e-Delivery solutions
- Explanation of available methods of implementing e-Delivery
- Inventory of correspondence circulation processes
- Definition of the organization’s tasks and responsibilities
- Preparation of an action plan based on expert knowledge of applicable regulations and available solutions
We also offer additional support:
- We will examine the processes in the area of document circulation digitization
- We will review information security practices in the context of document circulation processes
- We will provide proposals for the use of e-Deliveries to increase efficiency or develop new services in the organization
- We will provide ongoing and ongoing support in the process of implementing e-Deliveries
- We will lead the e-Delivery implementation project in the organization
What are our tools?
- Individually tailored training in e-Delivery and electronic identification
- Workshops and interviews with staff
- Review of correspondence and document circulation processes in the organization
- Mapping of existing processes with e-Delivery solutions
- Our team consists of experts in trust services, including e-Delivery, security system auditors, including ISO 27001 and CISSP auditors, and ETSI members.
Workshop format
In our cooperation, we place great emphasis on the practical aspect of the workshops. We provide the knowledge needed for everyday work and real-life scenarios for using e-Deliveries. We provide information about their potential, but it is our client who decides which areas we will focus on. The form of the workshops is agreed individually with the client. They can take the form of onsite meetings and/or online workshops with an expert. At the end of the workshop, participants receive a certificate confirming their participation. It is possible to take an exam confirmed by a certificate signed by experts from the European Telecommunications Standards Institute (ETSI).
Our clients
The competence of our team has been recognized by many companies and institutions operating on the Polish and foreign markets in recent years. These include leading Polish banks, other financial institutions, public administration bodies, and Polish and foreign trust service providers.
About Obserwatorium.biz
We are a team of experts with extensive experience in managing technological and business projects. In our consulting activities, we focus on a universal approach to issues related to digital identity and trust services, such as electronic signatures, e-delivery, and electronic attestations of attributes. When implementing projects, we take into account the technological, standardization, and business aspects, as well as the user’s perspective. Our main clients are trust services and digital identity solution prviders, financial institutions and public administration.
Our mission is to inspire and share our expertise with our clients. We want to support them in building and applying digital identity solutions and trust services. We believe that by doing so, we are contributing to making the world a safer and more connected place.
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